Regional Director of Operations
You are in charge of overseeing operations across multiple stores within Hawaii, Alaska, and Guam, based in Honolulu. This includes directing and inspiring Area Coaches and store team members to achieve exceptional People, Guest, and Financial results. You are fully accountable for all stores within your region, including new store growth, revenue and sales growth, profitability, and human capital management. It's up to you to make your region a success. Don’t worry! To prepare you for success, we will provide comprehensive training and ongoing support.
Your Impact and Responsibilities:
Restaurant Support:
- Lead and inspire all store team members to deliver best-in-class operations.
- Identify areas of opportunity, hold accountability, and celebrate successes in the stores.
- Ensure store activities and operations align with vision, mission, and core values.
Business Unit Team Support:
- Lead and develop the leadership team to support company store needs and growth plans.
- Identify current needs and gaps to direct support from the Business Unit team to achieve desired results.
- Oversee regional training, marketing, recruiting, and facilities support to assist and enhance store performance.
RSO and Functional Crew Collaboration:
- Collaborate with functional leaders to hire and manage top talent for the Regional & Area Business Unit teams.
- Provide insight and feedback on the effectiveness of store programs, systems, and tools.
- Drive and execute the introduction of new operational concepts, food products, equipment, and technology.
- Bachelor’s degree required.
- Minimum six years of experience in the restaurant industry with multi-unit leadership experience.
- Serve Safe certified.
- Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing.
- Excellence in organizational management with the ability to coach & develop senior leaders.
- Strong decision-making capabilities and able to deliver within tight deadlines.
- Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills.
- Ability to work effectively and efficiently both independently and collaboratively.
- Action and results-oriented with a strong commitment to quality and data-driven results.
- Able to work a varied schedule related to business needs, including days, evenings, and weekends.
- Required to live within the assigned region and ability to travel as needed.
- Microsoft Proficient: Word, Excel, and PowerPoint.
- Possess a valid driver’s license.