Lead Operations Associate
Lead Operations Associate
Are you an experienced Lead Operations Associate looking for the right company to call “home”?
Look no further!
Our client is seeking an experienced Lead Operations Associate, ready to bring their skills, experience, and energy to a great, growing team.
What you'll be doing…
- Lead and develop the Troubleshooting Expert team, providing day-to-day supervision, coaching, performance feedback, and clear priorities to ensure high-quality technical support and fleet uptime.
- Foster a safety-first culture across troubleshooting operations, prioritizing safe work practices and supporting safe autonomous vehicle operations in the field.
- Oversee and guide developmental troubleshooting activity, ensuring clear triage, accurate categorization, and thorough documentation of failures, mitigations, and resolutions.
- Support fleet uptime targets through proactive monitoring, identifying trends in calibration, launch, and on-road operations.
- Develop, implement, and enforce SOPs and SLAs for troubleshooting processes, escalation paths, ticket quality, and response times.
- Run operational rhythms such as daily stand-ups and shift handoffs, updating the team on developments, policy changes, and key metrics.
- Collaborate with cross-functional engineering teams to balance short-term mitigations with long-term design changes to improve fleet reliability.
- Prepare the team for high-severity failures through drills, training, and coordination with partner teams on SLAs and response expectations.
- Fulfill data requests and debug events of interest, validating hypotheses, and testing new features or fixes before rollout.
- Maintain adequate support coverage, occasionally responding to duty locations outside the primary facility and supporting major events.
- Promote a culture of continuous improvement, refining processes, tools, and training through metrics, incident reviews, and feedback.
The right person has…
- 5+ years of experience in automotive, robotics, autonomous vehicles, consumer electronics, aerospace, or similar industries with a focus on technical operations.
- Experience with productivity and incident tools such as JIRA, Confluence, Microsoft Office, CRM platforms, or similar fleet and incident management tools.
- Demonstrated people leadership experience in supervising teams, leading shifts, or providing direction in a fast-paced operational environment.
- Excellent communication skills, with the ability to convey information to varying audiences including technicians, engineers, and leadership.
- Proven ability to stay calm, focused, and professional under pressure, especially during incidents and escalations.
- Strong attention to detail and execution skills with a track record of thorough documentation and ownership from issue identification through resolution.
- Enthusiasm for self-driving technology and its potential impact on safety and the future of mobility.
- Willingness to work nights, weekends, and a flexible schedule as needed to support ongoing operations.
Interested? Contact me directly to learn more!
At blueStone Solutions Group, we don’t just place professionals — we connect ambitious talent with some of the most sought-after companies through contract, contract-to-hire, and direct hire opportunities. We take pride in uncovering career paths that aren’t always visible on the open market, giving our candidates access to roles that truly move the needle.
When you work with blueStone, you’ll discover opportunities you might not find anywhere else. We connect you with rewarding roles at leading companies, offering competitive pay and comprehensive benefits that support both your career and your future. Our goal is to open doors, guide your journey, and help you take the next step toward achieving your professional goals.