Business System Analysts (Junior)
Are You a Junior Business System Analyst Ready to Make Your Mark?
Our client is on the lookout for a dynamic and driven User Technology Specialist (UTS) to join our team full-time on-site. If you have a flair for technology management and are ready to play a pivotal role in shaping our IT operations, we want to hear from you!
What You’ll Be Doing…
- User Onboarding & Access Setup
- Create and configure new user accounts across Active Directory, email, and other enterprise systems.
- Set up user profiles, permissions, and security groups following role-based access policies.
- Provision hardware and software for new employees including desktops, laptops, and mobile devices.
- Conduct initial orientation on IT policies, tools, and system access for new users.
- Active Directory & User Group Management
- Maintain and update groups, and organizational units in Active Directory.
- Assign and adjust group memberships for access to applications, file shares, and network resources.
- Apply security standards and ensure compliance with organizational IT policies.
- Ticket Management & Initial Triage
- Monitor and respond to incoming support tickets through our IT service desk system.
- Perform first-line troubleshooting for desktops, laptops, printers, mobile devices, and Office 365 tools.
- Escalate complex or unresolved issues to higher-tier support teams with detailed documentation.
- Track ticket progress to ensure timely resolution and customer satisfaction.
- Technical Support & Troubleshooting
- Diagnose and resolve common issues related to user login, connectivity, and software errors.
- Assist with printer setup, basic networking, and mobile device configuration.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
- Ticket Documentation & Reporting
- Document troubleshooting steps, resolutions, and user interactions in the ticketing system.
- Develop and maintain process documents.
- Maintain accurate records of recurring issues to support trend analysis and process improvements.
- Provide feedback to IT leadership on ticket volume, patterns, and areas requiring additional resources.
- Collaboration & Continuous Improvement
- Work closely with system administrators and higher-level support staff on escalated issues.
- Suggest process improvements for onboarding, access management, and ticket handling.
- Stay current with updates to operating systems, productivity tools, and IT security best practices.
- Desktop & Laptop Support
- Diagnose and resolve hardware and software issues on desktops and laptops.
- Perform routine maintenance, updates, and patching.
- Configure, image, install, update, and load operating systems and applications.
- Network Connectivity
- Troubleshoot wired and wireless network connection issues for end-users.
- Set up and troubleshoot printers, scanners, webcams, and other peripherals.
- Manage docking stations, monitors, keyboards, and other user accessories.
- Replace and repair hardware components when necessary.
- User Support & Customer Service
- Provide clear, courteous, and professional communication with users.
- Maintain accurate and timely records of support requests and resolutions.
The Right Person Has…
- Associates Degree in Business (Bachelor’s Preferred)
- Knowledge and experience in IT Business Operations
- Experience in coordinating, organizing, and hosting key meetings and events
- An inclusive style with the ability to collaborate and build meaningful relationships at all levels and functions of the organization
- A demonstrated ability to support an IT leadership team in daily operations and achieve their organizational objectives
Interested in taking the next step in your career? Contact us now to learn more!
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At blueStone Solutions Group, we don’t just place professionals — we connect ambitious talent with some of the most sought-after companies through contract, contract-to-hire, and direct hire opportunities. We take pride in uncovering career paths that aren’t always visible on the open market, giving our candidates access to roles that truly move the needle.
When you work with blueStone, you’ll discover opportunities you might not find anywhere else. We connect you with rewarding roles at leading companies, offering competitive pay and comprehensive benefits that support both your career and your future. Our goal is to open doors, guide your journey, and help you take the next step toward achieving your professional goals.