Break Fix IT Technician
Break Fix IT Technician Job Opportunity
Join Our Team as a Break Fix IT Technician!
Are you a skilled IT Technician with a knack for problem-solving and a passion for customer service? Your next career move could be with us!
What You’ll Be Doing…
- Engage as an account creation, modification, and termination specialist, providing vital second-level support for access-related queries sourced from the Service Desk team.
- Deliver exceptional support by addressing and resolving semi-complex technical account and connectivity issues for our valued customers.
- Maintain a comprehensive and documented log of incidents and requests to identify and report recurring problems to relevant functional areas.
- Perform semi-complex tasks within technical or paraprofessional areas, identifying and addressing issues as they arise, taking appropriate measures in straightforward situations.
- Document and escalate complex, unusual problems to the respective support teams for expert resolution.
The Right Candidate Has…
Required Skills & Experience:
- 1+ years of experience as a Field Technician, Break Fix Technician, or similar role.
- 1-3 years of successful experience in Help Desk, Service Desk, or IT Support responsibilities.
- Proficiency in a Windows 10 environment.
- Strong aptitude for troubleshooting and resolving hardware and software failures.
- An eagerness to learn and thrive within a team environment.
- Outstanding customer service experience.
- Experience with ServiceNow ITSM tools.
Preferred Skills & Experience:
- N/A
Education & Certifications
Required Education:
- HS Diploma or equivalent.
Preferred Education:
- Associates or Bachelor’s degree or 1-2 years of vocational technical training.
Preferred Certification & Licensure:
- Information Technology / Support industry certifications.
Schedule Notes:
You’ll primarily be stationed at the Detroit client’s locations. However, there will be occasions where you’ll need to float to other client’s locations. Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Excited to learn more? Reach out and let’s discuss how you can become an integral part of our team!
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blueStone Staffing Solutions brings top talent to some of the most desired companies on a contract, contract-to-hire and direct hire basis. We take pride in presenting our candidates with great opportunities they may not have exposure to elsewhere. By working with blueStone, you’ll have access to rewarding job opportunities, competitive compensation, and industry leading benefits packages. We look forward to helping you land your next career opportunity and achieve your goals!